Viber online chat browser12/23/2023 On Instagram, the response window is set to 7 days, while other messaging apps set it to 24 hours. You can reply to customers using different messaging apps manually. In Instagram, WhatsApp, and Facebook chatbots, you can check message statuses under each message. You can also see the button a subscriber clicked - it is displayed as a message sent from your subscriber. For Instagram chatbots, you will receive all notifications about Facebook ad clickthroughs and Story mentions in the business account linked to your bot. In each chat window, you can view the whole history of conversations with subscribers, including your bot's replies.įor Telegram chatbots, there will be a link that allows to download files. Go to the "All conversations" tab, type in a subscriber name, and select a chat from the list. You can also find a subscriber using search. To close a chat, go to the chat, and click Close the chat. This tab displays the list of manually closed chats. Chats open when a subscriber launches the "Standard reply" flow, reaches the "Action" element, or when you open a chat manually. This tab displays the list of chats with unfinished subscriber conversations. To view bot chats from a specific messaging app, open a tab with the corresponding icon.īot chats are displayed in three tabs - open, closed, and all conversations - with all your open and closed chats gathered in the last one. You can see messaging app icons on each bot tab. View ChatsĬhats from different bots are divided by tabs. If you have unread messages, the button will display the number of chats with new messages from subscribers. This way, you can reply to your bot subscribers even from your CRM system. You can access the "Chats" button in all sections of your SendPulse account. New messages are marked with a red dot, and closed chats are marked with a gray dot. Click a message to open the page with chats. On the main page, you can view your recent chat messages. Afterward, you will see the page with your chats with subscribers. In the "Chatbot" section, go to the "Conversation" tab. How to Open Chats with Subscribers The "Conversations" tab
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