Amazon staff turnover12/24/2023 ![]() ![]() Wonder why Amazon hasn’t learned something from online retailer Zappos, a Advocates of a high-retention strategy may In fact, if Amazon is pursuing a low-retention HR strategy, itsĬustomers probably regard it as a highly successful application of that idea. It still falls short of the “service trifecta.”) Parlance that my co-authors and I used in a recent book that discusses Amazon, It’s one that has produced remarkable service for customersĪnd long-term profits to patient investors but disappointment for some people Left Amazon, it pursues either intentionally or unintentionally what can be calledĪ low-retention strategy when it comes to people. The impression left by the article was that because so many good people have Particularly those with health problems or family obligations.įormer employees complained about bosses who lacked empathyįor their problems and that kicked back when personal priorities supplanted job High compensation-but jobs that often become too demanding for some employees, Jobs, creative freedom among talented co-workers, and the opportunity to earn Restrictions on the reporter’s movements and contacts within the company.īut let’s assume for the moment that the article wasĪn organization with a “churn and burn” personnel strategy offering exciting Interviews with those who had left an organization that clearly placed severe ![]() A number of questions canīe raised about the article itself, given the fact that much of it was based on York Times report on Amazon’s personnel strategies prompted several days of ![]()
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